Refund policy

Perishable Products

Due to the perishable nature of our products, all meat, seafood, and other frozen food items are final sale and cannot be returned.

 

If your order arrives damaged, incorrect, or with a verified quality issue, please contact us within 48 hours of delivery at contact@kaiwagyu.com with your order number and clear photos of the issue.

 

Approved claims may be resolved with a replacement, store credit, or refund, at Kai Wagyu's discretion.

Non-Perishable Products

Kitchenware, merchandise, and other non-perishable items may be returned within 14 days of delivery if they are unused, in their original packaging, and in the same condition received. Proof of purchase is required.

Additional Information

• Original shipping charges are non-refundable unless the issue was caused by Kai Wagyu.
• Claims without sufficient documentation may not be approved.
• Products that are safe for consumption are generally not eligible for replacement, refund, or store credit.